LOCATION: Miami, FL

Satisfaction Guarantee & Refund Policy

Last updated: September 30, 2026

We stand behind the BE MED Pain Relief Cream. If you are not satisfied with your purchase, we will make it right. This policy explains how our 100% Satisfaction Guarantee works.

1. Our 30-Day Guarantee

If you are not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order. We will offer you a full refund of the product price or a free replacement, whichever you prefer.

This guarantee applies to all three ways of ordering on this site: online checkout with Square, orders placed through WhatsApp, and orders placed through our contact form.

2. How to Request a Refund

Contact us within 30 days of receiving your order:

Please include your name, the email or phone number used for the order, and your order date. Telling us why the product did not work for you is optional, but it helps us improve. We may ask for a photo of the product or your receipt to confirm the order.

3. Do I Need to Return the Product?

No. For your first guarantee request, you do not need to send the product back, even if it has been opened or used.

4. How and When You Will Be Refunded

Once your request is approved, we will process your refund within 5 business days. Refunds are issued to your original payment method. For orders paid another way (for example, through WhatsApp), we will refund you using a method we agree on with you. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or is not what you ordered, contact us within 7 days of delivery with a photo. We will send you a free replacement or give you a full refund, including any shipping costs you paid.

6. Shipping Costs

Original shipping costs are not refundable, except for damaged, defective, or incorrect items as described above.

7. Limits

  • The guarantee is limited to one request per customer or household.
  • It applies only to products purchased directly from BE MED PT through this site, WhatsApp, or our contact form. Products bought from other stores or resellers are subject to that seller’s return policy.
  • We may decline requests that appear fraudulent or abusive, such as repeated requests or orders for resale.

8. Important Information

This product is intended to provide temporary relief from minor muscle and joint discomfort. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our 100% Satisfaction Guarantee reflects our commitment to product quality and customer satisfaction. It is not a guarantee of specific health outcomes, and individual results may vary. If pain persists or worsens, please consult a healthcare professional.

9. Questions

If you have questions about this policy, please contact us:

BE MED PT
Miami, FL 33166
Email: info@bemedpt.com
WhatsApp: (786) 601-3012

For information about how we handle your personal information, please see our Privacy Policy.